Arnold’s Automotive Services Ltd is based just outside of St Albans in Hertfordshire approximately 25 miles from the centre of London, and within easy reach of the M25, M1 and A1M motorways.
A family run independent business set up by Tim & Amanda Arnold offering a quality service with attention to detail at all times.
We provide car and commercial vehicle repairs and servicing to the trade and general public and specialise in air conditioning maintenance, diagnostics and re-gassing.
Offering a mobile service and with over 36 years’ experience within the motor industry we are fully qualified engineers and ‘F’ gas certificated air conditioning specialist.
We are the UK’s sole authorised distributor and installer of ‘Vintage Air’ air conditioning products and systems. Bespoke systems are available for classic American vehicles but universal kits can be designed, supplied and/ or fitted for specific vehicles or to the customers’ requirements.
As the UK dealer for ‘Classic Instruments’ we can supply the full range of products including bespoke gauge designed to your specification or matched to your vehicle trim.
We are able to prepare your 4×4 for expeditions specialising in Land Rover vehicles, including servicing repairs, accessories such as roof racks, racking systems awnings and roof tents.
Our Terms & Conditions
These Terms and Conditions form a legal agreement between us and can only be changed with our written consent. We reserve the right to amend the Terms and Conditions at our sole discretion.
These terms and conditions apply to all sales of goods and supplies of services by Arnold’s Automotive Services Ltd (herein referred to as the ‘Company’)
Any contract made with the Company for the sale of goods or the supply of services by the Company (Contract) is subject to these terms and conditions and any conflicting terms of business the Customer shall have no effect. Acceptance of an order placed by the Customer for goods or services will constitute acceptance by the Customer of these terms and conditions.
No contract exists between you and Arnold’s Automotive Services Ltd for the sale of any goods until the Arnold’s Automotive Services Ltd has received and accepted your order.
An acceptance of your offer to buy the goods will be sent shortly after your order. However, we do have the right to terminate the contract in the event that the goods are unavailable, mis-priced or cleared funds are not received.
The contract is subject to your right of cancellation (see below).
Arnold’s Automotive Services Ltd may change these terms of sale without notice to you in relation to future sales.
2. Goods & Price
The price payable for the goods you order is as set out at the time you place your order, except in cases of obvious error. All brochures, drawings, shapes particulars and descriptions and price lists are intended only to present a general idea of the goods described.
The goods are subject to availability. If on receipt of your order the goods you have ordered are not available in stock we will not accept your order. If after acceptance or job order Arnold’s Automotive Services Ltd discovers within [7 days] of our acceptance of your order that the goods are unavailable we may terminate the contract and refund or re-credit you for any sum that has been paid by you or debited from your credit card for the goods.
We are not obliged to supply you with goods to you at an incorrect, lower price even if we have acknowledged your order or despatched the goods, if the error in pricing is obvious and you could easily have recognised that it was an error.
3. Payment for Goods
Payment for the goods and delivery charges can be made by any method agreed with Arnold’s Automotive Services Ltd at the time you place your order. Payment shall be due before the delivery date and time for payment shall be a fundamental term of this agreement, breach of which shall entitle the Supplier to terminate the contract immediately.
We must receive payment for the whole of the price of the goods you order, and any applicable charges for delivery, before your order can be processed unless we have agreed otherwise in advance in writing.
There will be no delivery until cleared funds are received.
Payments shall be made by you without any deduction whatsoever unless you have a valid court order requiring an amount equal to such deduction to be paid by the Supplier to you
4.Payment for Services
Work shall be deemed to be completed when the customer is advised by Arnold’s Automotive Services Ltd that such work is complete. The customer will pay Arnold’s Automotive Services Ltd for all work done and materials supplied before the vehicle may be removed from the premises. If the customer fails to pay the amount due and fails to collect the vehicle within 7 days of being advised that repairs are complete, Arnold’s Automotive Services Ltd will charge storage at its current rates. Arnold’s Automotive Services Ltd may sell the vehicle if the customer shall fail to pay and collect it within 3 months of being notified that the work is completed and Arnold’s Automotive Services Ltd’s intention to proceed to sell it. Upon such a sale Arnold’s Automotive Services Ltd shall pay the balance of the proceeds of the sale to the customer after deducting all its unpaid charges and disposal costs
All estimates for work to be done are valid for 7 days from the date of despatch of the estimate by the Arnold’s Automotive Services Ltd to the customer.
From time to time it may be necessary to increase our prices.
Arnold’s Automotive Services Ltd reserves the right to increase the contract price should any additional repairs be found to be necessary on dismantling the vehicles and the customer shall on giving notice to Arnold’s Automotive Services Ltd have the right to remove the vehicle on payment of all charges levied by Arnold’s Automotive Services Ltd for work carried out and storage prior to the requirements for additional repairs being communicated to the customer provided always that this paragraph shall not apply where the customer shall have instructed Arnold’s Automotive Services Ltd to undertake the repairs without reference to all or part of the contract price or either price.
Any variation agreed between Arnold’s Automotive Services Ltd & the customer in the work to be carried out shall be deemed to be an amendment to this contract and shall not constitute a new contract.
Arnold’s Automotive Services Ltd will use its best efforts to carry out work in the time notified to the customer but shall not be of the essence and no liability is accepted by Arnold’s Automotive Services Ltd for any delays.
Arnold’s Automotive Services Ltd is only responsible for the loss or damage to a vehicle or its accessories or contents caused by Arnold’s Automotive Services Ltd’s negligence. Arnold’s Automotive Services Ltd advises the customer to remove from the vehicle all items of value not related to the vehicle.
The goods used in the repair shall remain the property of Arnold’s Automotive Services Ltd until the contract price has been discharged in full. A cheque accepted by Arnold’s Automotive Services Ltd in payment shall not be treated as a discharge until the same has cleared.
Arnold’s Automotive Services Ltd retain a lien over the vehicle until the cost of tow, repairs and storage have been discharged in full and any cheque presented in payment has been cleared.
All parts replaced during the service or repair, except those that have to be returned to the manufacturers or suppliers under warranty or service exchange arrangements will be retained by Arnold’s Automotive Services Ltd for the customer until the time when the vehicle is collected by the Customer. Arnold’s Automotive Services Ltd shall obtain the customers express permission to repair or to fit repaired units where new parts quoted for are unavailable or not obtainable within a reasonable time.
All written notices given by Arnold’s Automotive Services Ltd to the customer shall take effect 48 hours after being despatched by Arnold’s Automotive Services Ltd in the normal course of post to the invoice address shown overleaf and 24 hours after being emailed.
Arnold’s Automotive Services Ltd shall not be liable to the customer for any loss or damage occasioned by the release of the vehicle to any person who settles the account outstanding for tow and or repair and or storage provided always that such persons shall have held themselves out duly authorised by the customer to have possession of the vehicle.
Arnold’s Automotive Services Ltd warrants that all genuine parts fitted to the vehicle will be free of defects in accordance with the manufacturer’s warranty period. In respect of any other parts fitted Arnold’s Automotive Services Ltd assigns to the customer the benefit of the applicable manufacturer’s warranty. Liability under this clause is wholly excluded if the vehicle has been:
a) Used for competitions, racing or record attempts or otherwise than for private or commercial use of the owner or other users with his permission
b) Abused in any way or damaged by wear and tear, neglect, rust, improper use or failure to maintain in accordance with the manufacturers recommendations.
c) Damaged in any subsequent accident.
6. Delivery of Products
You must do all that you reasonably can to enable delivery to take place at the given time and place. If you delay delivery, or delivery fails because you have not taken appropriate steps, we will try to arrange for an alternative delivery date within 30 days of the failed delivery. If delivery fails as a result of circumstances within your reasonable control, the cost of any re-delivery shall be borne by you. If we are unable to arrange a date for re-delivery we may cancel your order and refund to you the price that you have paid for the goods, less the failed delivery costs.
Without prejudice, upon delivery of the goods to you, the goods shall be at your risk. In spite of delivery having been made, title of the goods shall not pass to you until you have paid the price for the goods in full and no other sums whatsoever shall be due to us from you. Until title in the goods passes from us, you shall hold the goods on a fiduciary basis as bailee and shall store the goods at your own cost separately from all other goods in your possession and marked in such a way that they are clearly identified as our property. You may not resell the goods before ownership has passed to you.
It is your responsibility to ensure that all goods ordered are acceptable and permitted in your country.
If you order goods from us for delivery outside the UK, they may be subject to import duties and taxes which are levied when the delivery reaches the specified destination. You will be responsible for payment of any such import duties and taxes. Please note that we have no control over these charges and cannot predict their amount. Please contact your local customs office for further information before placing your order.
Please also note that you must comply with all applicable laws and regulations of the country for which the goods are destined. We will not be liable for any breach by you of any such laws.
Any shortages from deliveries must be notified to the Company within 24 hours of receiving the respective order. After this time the Company assumes all orders are correct and complete and no further correspondence can be entered into.
Arnold’s Automotive Services Ltd cannot be held responsible for shipping times or the length of time to go through Customs.
The goods are at your risk from the time of delivery.
Ownership of the goods shall not pass to you until the Supplier has received in full (in cash or cleared funds) all sums due to it in respect of:
i. the goods, and
ii. all other sums which are or which become due to the Supplier from you on any account.
The Supplier shall be entitled to recover payment for the goods even though ownership of any of the goods has not passed from the Supplier.
8. Title for Business Customers
If you are a business customer until ownership of the goods has passed to you, you must:
i. store the goods (at no cost to the Supplier) separately from all your other goods and goods of any third party in such a way that they remain readily identifiable as the Supplier’s property;
ii. not destroy, deface or obscure any identifying mark or packaging on or relating to the goods; maintain the goods in satisfactory condition and keep them insured on the Supplier’s behalf for their full price against all risks to the reasonable satisfaction of the Supplier. On request you shall produce the policy of insurance to the Supplier; and
iii. hold the proceeds of the insurance referred to in condition 6.1.2 on trust for the Supplier and not mix them with any other money, nor pay the proceeds into an overdrawn bank account.
If you are a business customer your right to possession of the goods shall terminate immediately if:
i. You have a bankruptcy order made against you or make an arrangement or composition with your creditors, or otherwise take the benefit of any statutory provision for the time being in force for the relief of insolvent debtors, or (being a body corporate) convene a meeting of creditors (whether formal or informal), or enter into liquidation (whether voluntary or compulsory) except a solvent voluntary liquidation for the purpose only of reconstruction or amalgamation, or have a receiver and/or manager, administrator or administrative receiver appointed of its undertaking or any part thereof, or a resolution is passed or a petition presented to any court for your winding up or for the granting of an administration order in respect of you, or any proceedings are commenced relating to your insolvency or possible insolvency; or
ii. you suffer or allow any execution, whether legal or equitable, to be levied on your property or obtained against you or you are unable to pay your debts within the meaning of section 123 of the Insolvency Act 1986 or you cease to trade; or
iii. you encumber or in any way charge any of the goods.
We may suspend further supply, delivery or services, stop any goods in transit or terminate our contract by notice in writing to you if you are in breach of an obligation hereunder or you become unable to pay your debts when they fall due, due to death, injury or insanity or proceedings are commenced by or against you alleging bankruptcy or insolvency. Upon termination, your indebtedness to us becomes immediately due and payable and we shall be under no further obligation to supply goods to you.
10. Force Majeure
We shall have no liability to you for any failure or delay in supply or delivery or for any damage or defect to goods supplied or delivered hereunder that is caused by any event or circumstance beyond our reasonable control (including, without limitation, strikes, lockouts and other industrial disputes).
12. Warranty (Liability)
It is important that a qualified person fits the goods and if this is not the case then the warranty may be invalid.
All goods supplied by Arnold’s Automotive Service’s Ltd carry the Suppliers warranty. This warranty does not affect your statutory rights as a consumer.
8.2 This warranty does not apply to any defect in the goods where the goods have been altered or subjected to misuse or unauthorised repair or modification or improperly installed or connected (unless carried out by us) or arising from fair wear and tear, wilful damage, accident, negligence by you or any third party, use otherwise than as recommended by the Supplier, failure to follow the Supplier’s instructions, or any alteration or repair carried out without the Supplier’s approval.
Our obligations in the Condition above will not apply and where:
i. any maintenance requirements relating to the goods have not been complied with or the goods, or any vehicle to which it has been fitted, has been used for competition, racing or record attempts;
ii. you have failed to notify us in writing of any defect or suspected defect within 14 (fourteen) days of the same coming to your attention
iii. the goods have been abused in any way or damaged by neglect, accident or improper use or fitting or any instructions as to storage of the goods have not been complied with.
iv. Any goods replaced will belong to us. Any repaired or replaced goods will have the benefit of the terms set out in Condition 12.1 for the unexpired portion of the 12 month period from the original date of delivery or performance.
If the goods supplied to you are damaged on delivery, you should notify the Supplier in writing via email within 7 working days. (Please note that this is 48hrs for our business customers)
If the goods supplied to you develop a defect while under warranty or you have any other complaint about the goods, you should notify the Supplier in writing via email, as soon as possible, but in any event within 7 days of the date you discovered or ought to have discovered the damage, defect or complaint.
We will have no liability for any warranty claim if you have not followed the claims procedure.
Nothing in this warranty shall make us liable for towing, recovery or redelivery charges and we shall not be liable for any consequential losses upon the failure of any goods.
The terms set out in this Condition is in addition to, and does not detract from your statutory rights as a consumer.
Except as set out in these Terms and Conditions, the Supplier hereby excludes to the fullest extent permissible in law, all conditions, warranties and stipulations express (other than those set out in these Terms) or implied, statutory, customary or otherwise which, but for such exclusion, would or might subsist.
Nothing contained herein shall affect the Customer’s statutory rights
13. Limitation of Liability
Subject to below, if you are a consumer the Supplier shall not be liable to you for any loss or damage in circumstances where:
i. there is no breach of a legal duty owed to you by the Supplier or by its employees or agents;
ii. such loss or damage is not a reasonably foreseeable result of any such breach;
iii. any increase in loss or damage resulting from breach by you of any term of this contract.
Nothing in these conditions excludes or limits the liability of the Supplier for death or personal injury caused by the Supplier’s negligence or fraudulent misrepresentation.
If you are a business customer the Supplier shall not be liable to you for any indirect or consequential loss or damage (whether for loss of profit, loss of business, depletion of goodwill or otherwise), costs, expenses or other claims for consequential compensation whatsoever (howsoever caused) which arise out of or in connection with this agreement.
14. Severance Clause.
We believe the clauses to be reasonable however if any clause is deemed invalid or unenforceable we are able to remove that said clause.
15. Variation Clause.
Arnold’s Automotive Services Ltd reserve the right to alter / amend the terms of the contract, prices and hourly rate.
16. Third party Rights
No other 3rd party is entitled to any rights or to receive any benefit.
Neither party may assign, directly or indirectly, all or part of its rights or obligations under this Agreement without the prior written consent of the other party, which consent shall not be unreasonably withheld or delayed.